Successful Students

3 hours

Course length



Course Language

English with Arabic and French subtitles. Other language sub titles are also available on demand.

Course Description

In this highly customized ITIL V4 training and ITIL certification exam practice course, you will learn and understand core concepts of ITIL 4.0 foundation concepts in great detail and practice for ITIL certification exam through our three practice exams similar to real exam of ITIL certification exam. If you pass the exam, you will obtain a highly regarded, globally recognized certification IT service management certification. ITIL® 4 Foundation - IT Service Management Certification.

What is ITIL? ITIL (IT Infrastructure Library) is a library of volumes describing a framework of best practices for delivering IT services.

ITIL 4 is an adaptable framework for managing services within the digital era, providing best practice modules. ITIL 4 helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation.

ITIL 4, the latest evolution of ITIL, builds on the core guidance of previous versions to provide comprehensive, practical, and proven guidance. It supports traditional service management activities, for example incident management and continual improvement, but can also be aligned to transformative technologies, such as Cloud, Automation, and AI.

It also works seamlessly with DevOps, Lean, and Agile, and Axelos’ products such as PRINCE2® and AgileSHIFT®. It is the basis for the international standard ISO20000 and the workflows in many service management software platforms.

The course is delivered in English with Arabic and French subtitles. Other languages' subtitles are available on demand.

Course Goals

The goal of this ITIL V4 course is to help you to understand:

  • How modern IT and digital service organizations operate
  • How value streams increase speed and efficiency
  • How cultural or behavioural principles guide work that benefits the wider organization
  • How to use commonly-used service management terms and concepts

  • Audience

    This ITIL V4 course will help following to ascertain that you have obtained knowledge of the ITIL terminology, structures, concepts, principles, and practices of the ITIL management framework for service management.

  • Individuals requiring ITIL framework basic knowledge and wish to grow in IT service management in the Organization.
  • Tech professionals who wish to adopt the ITIL framework to make service improvement in the Organization.
  • Anyone wants to start a career in IT operations as IT engineer, IT support, IT manager or similar role.

  • Topics Covered

    In this ITIL V4 training and certification preparation course, following topics are covered.

  • ITIL Key Concepts
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • General Management Practices
  • Service Management Practices
  • Technical Management Practice
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

  • Requirements

    There are no special requirements for this course.


    Sarfaraz Shaikh has been working in the field of IT for over 13 years. He is CISA, PMP, ITIL V3 and Microsoft certified himself. His area of expertise is IT Project Management and IT Service Management and he has worked in multiples domains like IT Service-providers, manufacturing, FMCG, accountancy and consultancies. He has also been working as an in-house and a consultant trainer.

    You can reach him on LinkedIn here: Sarfaraz Shaikh

    Other Courses by Instructor

    What you will get upon completion

    In this ITIL course, you will learn all the topics required to pass the exam. In addition, you will have three practice exams to help you pass ITIL 4.0 foundation exam. You can get a certificate upon course completion that you can show to your prospective or current employer to demonstrate your proof of competency and skill on this subject.

    After you have taken the ITIL course, if you have completed the certification too, you have better employment prospects. You have an edge in the ITSM field in comparison to other non-certified candidates. Also, your pay scale jumps considerably as a certified ITIL professional. The average wage can be increased by more than 15 percent for ITIL-certified professionals.

    If you are new to ITIL, here is a beginner’s guide for you.

    Got a question? Chat with us now.

    This is your sample QR verifiable certificate

    Special offers

    25% discount available on this course. Use coupon code ITIL_25 on the checkout. Valid till 31-July-2022.

    Course Ratings & Reviews

    5 star 0%
    4 star 0%
    3 star 0%
    2 star 0%
    1 star 0%


    No reviews to display

    Scroll to Top