Understanding ITIL (Information Technology Infrastructure Library)

The ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. The goal is to improve efficiency and achieve predictable service delivery.

What is ITIL?

Simply put, ITIL 4 Foundation provides the fundamentals to embed ITIL into your day-to-day work practices.

What is ITIL used for?

ITIL® is a set of practices that imparts practical and strategic ITSM guidance. (The latest version is ITIL 4.) ITIL is used as a guide to help groups improve the value of their services by focusing on co-creating business value and solving business issues, rather than just improving IT capabilities.

Who owns ITIL?

Since 2013, ITIL is owned by Axelos — a joint venture between the Cabinet Office and Capita. Axelos gives businesses the license to use the ITIL framework, while managing updates and process changes. They are behind developing and maintaining world-renowned best practice methods, frameworks and certifications including ITIL® 4, PRINCE2® and MSP®

Who is ITIL for?

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

What are five stages of ITIL?

ITIL helps to manage IT service life cycle through five stages of ITIL

  • Service Strategy.
  • Service Design.
  • Service Transition.
  • Service Operation.
  • Continual Service Improvement.

What are jobs requiring ITIL?

Following are some of the jobs where ITIL is very much required.

  • IT specialist.
  • IT help desk engineer.
  • IT Manager.
  • Service Desk Specialist / Manager.
  • Business Analyst
  • IT solution architect
  • IT Project manager
  • Service Delivery Manager

What's next?

ITIL certified professionals are in high demand. All companies who are providing IT services to their customers or have IT department need such professionals. 

There is never a better time than now to earn this prestigious IT credential.  We have just the right resources here on edilume to help you learn ITIL 4 fundamentals and pass ITIL certification exam.  

See details of ITIL v4 course below and enroll now!

Increase your competitiveness, boost your employability and stand out from the crowd.

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