Course Content
ITSM Key Concepts
Service Management Dimensions
SVS & Guiding Principles
Service Value Chain (SVC)
General Management Practices
Service Management Practices
Conclusion
Exam Preparation
ITIL V4 Foundation Training and Certification Preparation Course
Sarfaraz Shaikh, MBA-MIS, CISA, PMP, ITIL, ITSM
Get better job & increase your competitiveness as ITIL V4 Certified Professional
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Successful Students
3 hours
Course length
1
Enrollments
Course Language
English with Arabic and French subtitles. Other language sub titles are also available on demand.
Course Description
In this highly customized ITIL V4 training and ITIL certification exam practice course, you will learn and understand core concepts of ITIL 4.0 foundation concepts in great detail and practice for ITIL certification exam through our three practice exams similar to real exam of ITIL certification exam. If you pass the exam, you will obtain a highly regarded, globally recognized certification IT service management certification. ITIL® 4 Foundation - IT Service Management Certification.
What is ITIL? ITIL (IT Infrastructure Library) is a library of volumes describing a framework of best practices for delivering IT services.
ITIL 4 is an adaptable framework for managing services within the digital era, providing best practice modules. ITIL 4 helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation.
ITIL 4, the latest evolution of ITIL, builds on the core guidance of previous versions to provide comprehensive, practical, and proven guidance. It supports traditional service management activities, for example incident management and continual improvement, but can also be aligned to transformative technologies, such as Cloud, Automation, and AI.
It also works seamlessly with DevOps, Lean, and Agile, and Axelos’ products such as PRINCE2® and AgileSHIFT®. It is the basis for the international standard ISO20000 and the workflows in many service management software platforms.
The course is delivered in English with Arabic and French subtitles. Other languages' subtitles are available on demand.
Course Goals
The goal of this ITIL V4 course is to help you to understand:
Audience
This ITIL V4 course will help following to ascertain that you have obtained knowledge of the ITIL terminology, structures, concepts, principles, and practices of the ITIL management framework for service management.
Topics Covered
In this ITIL V4 training and certification preparation course, following topics are covered.
Requirements
There are no special requirements for this course.
Instructor
Sarfaraz Shaikh has been working in the field of IT for over 13 years. He is CISA, PMP, ITIL V3 and Microsoft certified himself. His area of expertise is IT Project Management and IT Service Management and he has worked in multiples domains like IT Service-providers, manufacturing, FMCG, accountancy and consultancies. He has also been working as an in-house and a consultant trainer.
You can reach him on LinkedIn here: Sarfaraz Shaikh
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What you will get upon completion
In this ITIL course, you will learn all the topics required to pass the exam. In addition, you will have three practice exams to help you pass ITIL 4.0 foundation exam. You can get a certificate upon course completion that you can show to your prospective or current employer to demonstrate your proof of competency and skill on this subject.
After you have taken the ITIL course, if you have completed the certification too, you have better employment prospects. You have an edge in the ITSM field in comparison to other non-certified candidates. Also, your pay scale jumps considerably as a certified ITIL professional. The average wage can be increased by more than 15 percent for ITIL-certified professionals.
If you are new to ITIL, here is a beginner’s guide for you.
Got a question? Chat with us now.
This is your sample QR verifiable certificate
Special offers
25% discount available on this course. Use coupon code ITIL_25 on the checkout. Valid till 31-July-2022.